FAQs
Buy a piece of jewelry
To make a purchase, click on the product of your choice, click on “Add to cart” then on “Proceed to payment” in your cart. Then simply follow the checkout steps. Fill in your shipping information, your payment method, your payment information. The validation of your order is effective when the payment is validated. Once the availability of the jewelry is confirmed, the jewelry you have purchased will then be sent to the delivery address that you have indicated. We are here to answer all your questions on contact@castafiore.fr .
Delivery & tracking
Return & Refund
You have 14 working days after receipt of your package to return your purchase if it does not suit you. We invite you to follow the procedure below:
1. I go to the returns page
2. I provide my email or telephone number, and my order number
3. I select the item(s) I wish to return
4. I validate my request
5. I receive an email with my return label
Each returned product will be checked by Castafiore experts. The refund will be validated once the condition and conformity of the jewelry are proven.
Castafiore postal boxes are recyclable and reusable for your returns.
Certificate of Authenticity
The digital certificate of authenticity is sent by email between 15 and 20 days after the order , once the legal withdrawal period has expired.
The digital certificate of authenticity is recorded in the Blockchain (thanks to our partner GoodsID), in other words traceable and unforgeable.
Account
Payment
Sell my jewelry
You have the opportunity to sell your hidden treasures with Castafiore, and we are here to help you. Don't hesitate to contact us for more information or to fill out our form for an appraisal of your jewelry.